Hello fellow cyclist,
We hope you all had a restful start to the new year. We wanted to give you all a quick update with the latest information given to us by our manufacturers overseas.
Production status & shipping
As mentioned in previous updates, the factory has been steadily producing units. Our overseas partners are finally in a place where they are able to ramp up production. As of writing this, we are averaging about 700 units produced per day and currently we are close to having 10 000 units ready to ship before Chinese New Year.
This covers a good chunk of our orders but not all of them. We were hoping for the production pace to be higher by now but we have to work with what our overseas partners provide us.
A behind-the-scenes look at our units being assembled.
Last update we mentioned that we had to rethink our entire shipping logistics/strategy. After exploring all shipping options available to us as of this time, our search has finally come to an end. Currently, air freight is still too costly, but we’re happy to say we have found a boat courier partner.
We’re proceeding to ship a first batch of as many units as we have right now before Chinese New Year temporarily pauses production. We’ll be delivering the units based on the order in which the campaigns went live. With the production feedback we’re getting from the factory this is what we’re looking at:
- If you backed us on Kickstarter
Your order will most likely be on the first set of shipments. They will be out of the factory to the harbour in the next few days. The boat will then depart the first week of February, before the Chinese New Year. For more specific details please refer to the Kickstarter update published this week.
- If you backed us on Indiegogo
Your order will ship after Chinese New Year with the second production run. Two containers will be leaving with the main bulk of the orders. One will head to a warehouse in North America, and one to a warehouse in Europe (to a port unaffected by Brexit, no worries there!). We’re working on another cargo to deliver units to our backers in Asia and the Pacific. For the remaining territories, we’re working on a plan on a country by country basis.
At the moment we are unable to give more details on individual orders but we are still looking at Mid/Late Spring delivery. We will have a more precise delivery schedule once production resumes after the Chinese New Year.
- If you pre-ordered your unit on our Website
Your order will ship after Chinese New Year with the second production run. Like Indiegogo, your order will be in one of the two containers heading for North America and for Europe.
At the moment we are unable to give more details on individual orders but we are still looking at Mid/Late Spring delivery. We will have a more precise delivery schedule once production resumes after the Chinese New Year. It’s been a long wait, so thank you so much for your patience!
Adding the finishing touches to your SmartHalo 2.
We’ve been pretty quiet about what’s been going on on the software end for the past few updates, and most of it has been due to our team working hard to find and squash any potential bugs we encounter while finalizing the main features. Our team of winter cyclist beta testers have been testing our SmartHalo 2 prototypes to their limits. This has allowed us to make sure that the devices shipped to you will deliver a smooth experience.
We’ve mentioned how we wish to continually improve SmartHalo 2 by introducing new features throughout the lifetime of the product — this beta testing program has helped us develop an ecosystem for user feedback that will help us improve the device long term. We’re excited to have our units in even more hands so we can continue to improve the experience for cyclists. And once shipping begins, we will have the opportunity to share with you more about the software side and functionalities in general!
As always, feel free to let us know if you have any questions.
– The SmartHalo Team